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Orders

For any questions you may have once you've placed an order.

Can I cancel my order?

We're sorry to hear you'd like to cancel your order! To check if cancelling your order is possible, please get in touch via our Contact Us page and be sure to include either your order number or delivery postcode. If your order has already been packe

Can I amend my order?

Thanks for placing an order - you have great taste! If you would like to change your order, please get in touch via our Contact Us page, letting us know your order number and your updated information. Our small team will try our best to get this chan

How do I track my order?

We aim to dispatch orders within 2 working days, and orders are dispatched Monday-Friday. You will receive an email from us once your order has been dispatched, with all your tracking information. Alternatively, you can login to your account here and

How do I make a return?

We are grateful for each and every customer at Candy Kittens, so if something isn't quite right, please let us know! In the unlikely event that you haven't received something you ordered, your order has been damaged in transit, or you've simply chang

Help! I have an issue with my order

Oh no, we’re really sorry to hear you're having an issue! Please get in touch via our Contact Us form, including your order number, and details on the issue, along with any relevant photos. A member of our team will get back to you shortly so we can